Exchange or return policy

  1. You, our dear customer, have the right to return or exchange the goods purchased from Sheila & Shawl within fourteen days from the date of purchase if the following conditions are met:
    1. The goods to be returned or exchanged must have a manufacturing defect that cannot be repaired without compromising the quality of the goods, or the goods must not be original or do not conform to the specifications mentioned on the shawl or shawl.
    2. The goods must be returned in the original packaging, and be new and unused
    3. Products that have been damaged, soiled, or exchanged will not be accepted, and will be sent to the customer again. Regarding goods that have defects: You must inform our dear customer that goods that have been damaged as a result of their use are not considered defective goods, and we will work as hard as possible to correct the defect. If If you want to exchange the product, you must know that we will exchange it for you with the same product, in the same size, and according to availability. If the product cannot be repaired or replaced, you will receive a full refund.
    4. The returned goods must be in good condition as received and displayable (except for goods that were found to have a manufacturing defect or were counterfeit), and must contain all their original accessories:
  2. You have the right, our dear customer, to receive the price of the returned goods in the same way that they were paid. For example, if you paid in cash, you will receive your money in cash as well.
  3. You, our dear customer, have the right to receive the full price of the returned goods, and we will not deduct any type of transaction fees such as Visa, MasterCard, KNET or processing fees.
  4. You have the right to receive the price for the returned goods within 10 days from the date of acceptance of your order.

How to carry out the process of returning or exchanging goods - for customers in the State of Kuwait:

  1. If return or exchange conditions are met, please contact customer service within 7 days of receipt and our representative will be sent to the address provided in the order. Please provide the original invoice.
  2. The company will respond to the request within 10 working days from the date of the return or exchange request.

How to carry out the process of returning or exchanging goods for customers outside Kuwait:

  1. If the return or exchange conditions are met, contact our customer service, and we will go to the address on the invoice, and we will need the original invoice from you at the time of purchase.
  2. The company will respond to the request within 10 working days from the date of the return or exchange request.

How to contact us

We are at your service and answer your inquiries. You can contact our customer service on the following numbers:

  • From Kuwait and all over the world on: +96599342658
  • Or write to us on the company email: support@shelahandshal.com