common questions
Please take a look at our Frequently Asked Questions.
FAQs
Please have a look at our frequently asked questions.
Shopping information
We ship through Posta Plus Company, which in turn ships within Kuwait and the Arab Gulf countries, as well as Europe and America.
what are the available shipping methods?
We ship all our products to all countries of the world
Do you ship internationally?
Orders within Kuwait are usually delivered on the same day or the second day at the latest.
Delivery of the order to the Arab Gulf countries takes three to five working days.
As for the rest of the world, it ranges from five to seven working days.
How long will it take to receive my order?
payment information
We accept payment via KNET, Visa, and MasterCard
What payment methods are accepted?
The Sheila & Shawal website uses a secure protocol to share your information in an encrypted manner so that anyone monitoring your traffic cannot see it. This enables you to purchase and pay without worrying about your personal information being stolen.
Is it safe to buy online?
Orders and returns
If you wish to cancel your order, please contact us here .
If we cannot cancel your order immediately, this means that the order has been shipped and we will contact the shipping company to return the package to our warehouse as soon as possible. After the package is returned to us, we will be able to refund the amount if payment has been made in advance.
How can I cancel or change my order?
You can shop on our website and add products to the shopping cart. When paying, you are asked for your basic data to deliver the order, such as name, address, and phone number
Do I need to create an account to place an order?
After your order is shipped, you will receive an email from the shipping company Posta Plus containing your tracking number. This mail is usually sent 2-3 days after placing the order.
To track your order, enter the tracking number sent to you in this site.
Please note that orders are not shipped or confirmed on weekends and local holidays.
Please note that estimated delivery times are estimates and may vary due to external factors beyond the control of Sheila & Shawl and its shipping company. This can include many factors and is not limited to technical failures, weather conditions, customs delays, etc.
